“UCLA psychology professor emeritus Albert Mehrabian discovered that face-to-face communication can be broken down into three components: words, tone of voice, and body language.”
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John C. Maxwell
“Success can be defined as the progressive realization of a predetermined goal.”
―
John C. Maxwell
“Remember that success is just 15 percent product knowledge and it’s 85 percent people knowledge.”
―
John C. Maxwell
“The greatest problem with communication is the illusion that it has been accomplished.”
―
John C. Maxwell
“Recently I took my daughter Elizabeth out to a restaurant for lunch. The waitress, whose job it was to take care of people, made us feel that we were really inconveniencing her. She was grumpy, negative, and unhelpful. All of her customers were aware of the fact that she was having a bad day. Elizabeth looked up at me and said, “Dad, she’s a grump, isn’t she?” I could only agree with a look of disdain. Halfway through our experience I tried to change this woman’s negative attitude. Pulling out a $10 bill, I said, “Could you do me a favor? I’d like some change for this $10 bill because I want to give you a good tip today.” She looked at me, did a double take, and then ran to the cash register. After changing the money, she spent the next fifteen minutes hovering over us. I thanked her for her service, told her how important and helpful she was, and left a good tip. As we left, Elizabeth said, “Daddy, did you see how that lady changed?” Seizing this golden opportunity, I said, “Elizabeth, if you want people to act right toward you, you act right toward them. And many times you’ll change them.”
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John C. Maxwell
“be sure your communication goes beyond words. How can you do that? By connecting on four levels: visually, intellectually, emotionally, and verbally.”
―
John C. Maxwell
“I believed that if you have the heart to make a difference, there is always an answer, but if you have a heart of indifference, there is never an answer.”
―
John C. Maxwell
“El que piensa que dirige y no tiene a nadie siguiéndole, sólo está dando un paseo.”
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John C. Maxwell
“Learning to write is learning to think. You don’t know anything clearly unless you can state it in writing.”
―
John C. Maxwell
“The more tuned in you are to your purpose, and the more dedicated you are to growing toward it, the better your chances of reaching your potential, expanding your possibilities, and doing something significant.”
―
John C. Maxwell
“Inspirar a otros para hacer un mejor trabajo es el logro de un líder.”
―
John C. Maxwell
“The real art of conversation is not only to say the right thing in the right place, but to leave unsaid the wrong thing at the tempting moment.”
―
John C. Maxwell
